Users expect more of ISPs

Do you feel your Internet service provider should protect your family PC from viruses and other Net-borne nasties? That's what UK Net users apparently think. UK market research firm MORI found that 58% of consumers surveyed feel that ISPs need "to work harder to protect their customers," ZDNET UK reports. And 54% even said they'd pay more for worry-free service. As I reported earlier, AOL already figured this out and is trying to deliver on this expectation - its new version 9.0 just needs a little work, according to a Washington Post review.